We thank you for choosing MagicLight and MagicConnect family of products.  If you are experiencing a technical issue, please submit a support ticket via the app before proceeding.  

 

 

1.) SETTINGS (gear icon) > SUPPORT > + Add Device > select problematic product and fill in remaining information.  This will identify the root cause of the issue and our engineers will be able to troubleshoot from our side. 

 

2.) If you have already done this, please read through our app FAQ section to ensure you are attempting the most up-to-date troubleshooting methods. Here are the website links for your reference: